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Post by jcceadotcom on Feb 10, 2006 23:37:34 GMT -5
What can brown do for you? Thats what the commercial asks. Well I know what they did for me.
I ordered 10 Aluminum double gun cases from a supplier on the northwest coast. OK, Canada.
These cases sell for well over $150.00 each in retail outlets. Granted I got a deal on them for buying 10 at once. But still, it was no small sum of money. Add to that over $100.00 in shipping.
Although they all left together they arrived in ones, twos and threes, spread over a week and a half.
The shipper did their best to protect the cases from the apes working for UPS. They were quadruple boxed and wrapped in bubble wrap. Every box showed a considerable amount of abuse from the cross-country journey.
Finally, the last three arrived today. And the shipping apes had finally managed to do some damage. Every case was dented. One looked as if it must have fallen from a two story building to be so badly damaged. One was clearly skewered by a fork lift.
I called UPS and the customer service ijit, for whom English was certainly a second language, he apologized profusely. At least I think it was an apology. He could have been ordering his lunch of boiled eel.
Anyway I was informed that the packages must be returned to UPS. Now get this, they have to be unopened. When I asked how I can return them unopened when I had to open two of them to assess the damage (the one that was skewered was a no-brainier). The CSR either agreed with me or placed another order for boiled eel.
Anyway, I think UPS is going to pick the packages up the the next business day... which for some reason is Tuesday. This is Friday... in the USA anyway.
What can brown do for me... They seem to be good at losing orders, damaging packages, and hiring people who are barely competent.
But, I hear they have a wonderful recipe for boiled eel.
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Post by snakeeye on Feb 11, 2006 0:13:55 GMT -5
My last Cabela's order was the same way, a hole in the box and one lost item. Cabela's took care of it with no questions asked, of course. I told Cabela's to have UPS just leave the replacement item (package) at the front door, and of course, UPS ignored this request, so I had to be there to sign for it which took a few days for me to be home during delivery because I work during the day, go figure, people work during the day?
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Post by psychobubba on Feb 11, 2006 9:05:22 GMT -5
i went to usps. ups is not up to par any more for the money.usps. just get it insured
usps (u.s.postal service )
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Post by kevin1 on Feb 11, 2006 10:00:34 GMT -5
If the merchandise was damaged in transit the boxes would also have showed visible damage . Never sign for a parcel that shows visible damage , it makes filing a claim nearly impossible . UPS and other bulk shipping companies also sometimes use what are known as "interline carriers" for shipments originating from locales that are off their primary routes , so UPS may not even have been the ones who did the damage . Contact the company you bought the cases from to file a claim with them too , their package protection insurance should cover the whole shipment . You did get the package protection insurance , didn't you ?
I manage a Shipping/Receiving department and use UPS a lot , other than the occasional missed pick up they do a pretty good job , especially when you consider the enormous volume of parcels and letters they handle every day .
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Post by trapperdave on Feb 11, 2006 10:18:29 GMT -5
I had 2 livetraps delivered last week, one was smashed to heck, the other ok. Called the company I got them from, a new one on the way. Was told to keep the damaged one for 1 week, ups may or may not retrieve it.
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Post by hornharvester on Feb 11, 2006 10:19:53 GMT -5
No more Big Brown for me either! Everything i buy thats shipped to me i request the seller use USPS. By far a faster service and usually cost less. h.h.
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Post by jackc99 on Feb 11, 2006 12:03:16 GMT -5
Oops! I got a framed print from Wild Wings that was smashed to hell. I opened the box to ascertain the damage and the glass fell everywhere. Called Wild Wings and UPS came and picked up the damaged shipment no questions asked. The replacement came yesterday fine and dandy.
Guess I'm the exception.
Jack
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Post by theprocessor on Feb 11, 2006 23:34:16 GMT -5
I too have had orders spread out over a period of days, even though it was ordered and shipped on the same day. Haha, well at least my ups guy will get his come-upins when my Pro-Tools tubing bender arrives. Oh ya, its heavy.  |
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Post by duff on Feb 12, 2006 2:18:27 GMT -5
I agree, where I used to work we collected water samples and sometimes had to ship them out of state for analysis. Overnight shipping to ensure all samples arrived while still chilled and some had to be there before a specific time. I can't begin to tell you how many were left in the dock over the weekend, resulting in hundreds to thousands of dollars wasted. And despite extreem packing, there were always broken bottles. And I mean EXTREEM packing, I don't think you could have broke them from 2 stories, but it was a common occurance when we had to use glass.
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Post by jcceadotcom on Feb 12, 2006 13:24:10 GMT -5
Hey Kevin,
I wish I would have had the opportunity to sign for them. All the packages were left on my porch. About 5 years ago, I had a woodworking business. I ordered couple of fairly expensive tools. One was delivered FedEx the other UPS. We had a fair amount of snow the day they were delivered. My driveway is 400 feet long and goes down one hill side and up another. The FedEx driver walked a 30LB box from the road to my shop, the UPS driver left the other package at the road and considered it delivered.
If I have a choice in delivery I go with FedEx. I think UPS is devoted to being a corperate shipper and we peons just get in the way.
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Post by shinglemonkey on Feb 12, 2006 17:37:06 GMT -5
Should of bought SKB cases;)
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Post by mbogo on Feb 13, 2006 9:37:58 GMT -5
I have both shipped and recieved firearms from UPS, often minimally packed and protected but always insured. Never had any damage or problems except being there to sign for the delivery.
I have had good luck with Fedex but they will not accept handguns for shipment. USPS will only accept gun shipments to or from a dealer. For those reasons UPS will continue to get most of my business.
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Post by duff on Feb 13, 2006 9:50:44 GMT -5
Mbogo, are you sure about that? I have shipped shotguns using USPS, never a problem.
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Post by chicobrownbear on Feb 13, 2006 10:05:02 GMT -5
You guys are being awful rough on Unreliable Parcel Service.
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Post by DEERTRACKS on Feb 13, 2006 11:25:48 GMT -5
I deal with DHL,FedEx, & UPS daily on NDA parcels, 2DA, convential parcels, & high value parcels. The poor quality of parcel handling by the PRE-LOADERS is a direct result of bottom line management in the shipping business of QUANITY, not QUALITY.
Most of the time you can call the regional delivery center & ask for the center manager to get things handled. But, a few times I have had to call corporate to get some heads removed from some butts on damaged parcels. Be persistent & insure "ALL" parcels.
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Post by mbogo on Feb 13, 2006 11:31:57 GMT -5
Mbogo, are you sure about that? I have shipped shotguns using USPS, never a problem. Yes, I'm sure...... that I should have proofread my above statement.  I meant to say that the USPS will only accept handgun shipments to or from a dealer. They will ship long guns from non-licensees. |
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I meant to say that the USPS will only accept handgun shipments to or from a dealer. They will ship long guns from non-licensees.