Post by featherduster on Sept 1, 2016 12:31:36 GMT -5
Once again the DNR screwed up the reserve hunts section in particular the put/take reserve hunts.
Those of you who tried to reserve a hunt early this morning found out the DNR contracted the payment portion to what appears to be a private contractor and when you were directed to that site you found out it was not up and running.
I tried repeatedly to register but the system would not function.
This morning first thing I called the service desk and was told that the system was down and they didn't know when it would be up and running. I asked about the hunt requests I had filed during the night and was told that those would be nullified.
15 minutes later I get on line and now the system is up and running so I enter the dates and locations I want and I am told that one of the dates is filled, it wasn't a second earlier I paid for my hunt and returned to the request section and now this date is gone.
I recontacted the help line and was told sorry the system is down I tell them that it is not down and that I just paid for one and cannot get the other date up, I am told sorry and that's it. UNACCEPTABLE.
Last year the DNR provided a map of a property that I wanted to hunt and from this map I chose the area I wanted to hunt only to be told on the date of my hunt that the area I had selected was not available because the DNR had failed to download a new map and that the area I had chosen no longer existed.
Two years ago the system was so over loaded that it kept shutting down forcing you to totally reenter several times.
This entire put/take process only takes maybe a day or two to totally close out you would think they might get this right.
Those of you who tried to reserve a hunt early this morning found out the DNR contracted the payment portion to what appears to be a private contractor and when you were directed to that site you found out it was not up and running.
I tried repeatedly to register but the system would not function.
This morning first thing I called the service desk and was told that the system was down and they didn't know when it would be up and running. I asked about the hunt requests I had filed during the night and was told that those would be nullified.
15 minutes later I get on line and now the system is up and running so I enter the dates and locations I want and I am told that one of the dates is filled, it wasn't a second earlier I paid for my hunt and returned to the request section and now this date is gone.
I recontacted the help line and was told sorry the system is down I tell them that it is not down and that I just paid for one and cannot get the other date up, I am told sorry and that's it. UNACCEPTABLE.
Last year the DNR provided a map of a property that I wanted to hunt and from this map I chose the area I wanted to hunt only to be told on the date of my hunt that the area I had selected was not available because the DNR had failed to download a new map and that the area I had chosen no longer existed.
Two years ago the system was so over loaded that it kept shutting down forcing you to totally reenter several times.
This entire put/take process only takes maybe a day or two to totally close out you would think they might get this right.
