Gerber warranty service

danf
Major Contributor

Transplanted Boilermaker

Posts: 4,849

Gerber warranty service Dec 10, 2007 11:05:33 GMT -5

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Post by danf on Dec 10, 2007 11:05:33 GMT -5

Anybody ever have to use it?

I emailed them last night, got a reply back today. My multi-tool has two broken screwdriver blades and I was wanting new ones. The email I recieved said they do not sell/send new blades in the mail do to various liability reasons and I would need to send it in. Expected turn-around is 3-5 weeks!

I use the tool on a daily basis, and I can't see being without it for 3 weeks, let alone 5.... Arrrrrrrgh. Wish someone had been at the Gerber desk in Smokey Mountain Knife Works when we were there in Feburary.....

Just wondering what anyone else's experience has been. I'll probably send it in, I just hate to be without it for so long.

Object to logging?
Try using plastic toilet paper!

duff
Global Moderator

Posts: 12,648

Gerber warranty service Dec 10, 2007 16:10:55 GMT -5

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Post by duff on Dec 10, 2007 16:10:55 GMT -5

Had a letherman saw blade break and they did the same. I had to send it in and they replaced the bade. I got it back faster then what they estimated so maybe Gerber will do the same.

I was lost for the few weeks I didn't have it!!!

mrfixit
Major Contributor

Posts: 922

Gerber warranty service Dec 10, 2007 20:25:12 GMT -5

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Post by mrfixit on Dec 10, 2007 20:25:12 GMT -5

I carry and use a Leatherman on a daily basis so when mine broke and needed to be sent in I purchased another of the same model to get me through because I think it was supposedly a 4 to 6 week turnaround although I don't think it's ever been more than 2 weeks. Now I have two so when one breaks I just send it in and use the other. When the repaired one comes back I just stick it in the drawer until the one I'm carrying breaks then start the cycle all over again. So far I've sent one in twice and the other once.

Last Edit: Dec 10, 2007 20:26:58 GMT -5 by mrfixit

The beauty of the Second Amendment is that it will not be needed until they try to take it.
Thomas Jefferson

Sure you can trust the government, just ask any Indian!

duff Global Moderator Posts: 12,648	Gerber warranty service Dec 11, 2007 12:59:42 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by duff on Dec 11, 2007 12:59:42 GMT -5 Sounds like you should be called "Mr. Breaks it" Just kidding that was my turn around time too.

mrfixit Major Contributor Posts: 922	Gerber warranty service Dec 11, 2007 21:24:30 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by mrfixit on Dec 11, 2007 21:24:30 GMT -5 HAHA reckon I'll have to talk to Woody about a name change ! lol
	The beauty of the Second Amendment is that it will not be needed until they try to take it. Thomas Jefferson Sure you can trust the government, just ask any Indian!

danf Major Contributor Transplanted Boilermaker Posts: 4,849	Gerber warranty service Dec 11, 2007 21:48:33 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by danf on Dec 11, 2007 21:48:33 GMT -5 I'm thinking about asking them for a "loaner". Car dealerships do it, why not Gerber??? ;D ;D
	Object to logging? Try using plastic toilet paper!

Post by danf on Dec 10, 2007 11:05:33 GMT -5

Post by duff on Dec 10, 2007 16:10:55 GMT -5

Post by mrfixit on Dec 10, 2007 20:25:12 GMT -5

Post by duff on Dec 11, 2007 12:59:42 GMT -5

Post by mrfixit on Dec 11, 2007 21:24:30 GMT -5

Post by danf on Dec 11, 2007 21:48:33 GMT -5