Customer NOT service!
Sept 12, 2023 17:35:50 GMT -5
Woody Williams, omegahunter, and 1 more like this
Post by beermaker on Sept 12, 2023 17:35:50 GMT -5
I do my best to "shop local" when possible. However, the local shops need to up their collective game when it comes to service. The following account is just an example of what I find myself experiencing more often than not.
I recently bought an older Jeep for myself to zip around in. After driving a full-size diesel all day, I find it relaxing to get into something smaller and somewhat fun. The Jeep had a loud red neck muffler that I absolutely hated. I was nearly ashamed to drive it! I decided that Sunday was the day to solve that problem. I took the muffler off and headed to the nearest Autozone. The two guys working were complete a-holes and acted like I was inconveniencing them. They had nothing in stock and were annoyed at the thought of creating an order. Note that one of them was the store manager. Not going back there again.
I then went to O'Reilly's down the road. The millennial working was actually helpful. But, nothing in stock. I ordered what I wanted and went back Monday morning to pick it up. The clerk that waited on me was a jerk and had a terrible attitude. I've learned to inspect items whenever possible before leaving the store. I noticed that the muffler did not have any nuts on the end with threaded studs. I asked about it. "Well, you need to use what was on the old muffler" in a very condescending tone. I informed him that the nuts were rusted beyond what I was willing to use and the threads were damaged on one. He became further agitated when he had to figure out the correct nut size and retrieve them from the shelf. I paid and left as fast as I could.
I'm done with trying to support bad service and management. I'll plan ahead from now on and have my goods delivered with no human interaction.
We have a sales/management meeting every Friday at work. We are each responsible for a training topic on a rotating basis. My next training session will focus on NOT acting like it is an inconvenience to sell goods and/or services to someone.
I recently bought an older Jeep for myself to zip around in. After driving a full-size diesel all day, I find it relaxing to get into something smaller and somewhat fun. The Jeep had a loud red neck muffler that I absolutely hated. I was nearly ashamed to drive it! I decided that Sunday was the day to solve that problem. I took the muffler off and headed to the nearest Autozone. The two guys working were complete a-holes and acted like I was inconveniencing them. They had nothing in stock and were annoyed at the thought of creating an order. Note that one of them was the store manager. Not going back there again.
I then went to O'Reilly's down the road. The millennial working was actually helpful. But, nothing in stock. I ordered what I wanted and went back Monday morning to pick it up. The clerk that waited on me was a jerk and had a terrible attitude. I've learned to inspect items whenever possible before leaving the store. I noticed that the muffler did not have any nuts on the end with threaded studs. I asked about it. "Well, you need to use what was on the old muffler" in a very condescending tone. I informed him that the nuts were rusted beyond what I was willing to use and the threads were damaged on one. He became further agitated when he had to figure out the correct nut size and retrieve them from the shelf. I paid and left as fast as I could.
I'm done with trying to support bad service and management. I'll plan ahead from now on and have my goods delivered with no human interaction.
We have a sales/management meeting every Friday at work. We are each responsible for a training topic on a rotating basis. My next training session will focus on NOT acting like it is an inconvenience to sell goods and/or services to someone.
