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Post by Woody Williams on Oct 7, 2022 16:23:55 GMT -5
David asked me what the demensions of my shipping container is. I told him. He sent another email stating that he is working on something with tenpoint for me. I truly think David is trying to work with me here. We shall see. David will treat you right.. He is one of TenPoint's biggest sellers. No doub the is on the line with TenPoint on this problem. |
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Post by genesis273 on Oct 7, 2022 17:54:49 GMT -5
I heard back David. He's going to email me a FedEx label Monday but, I'll still have to pay for it. Once he gets it,..."tenpoint is going to see what they can do with me to get you set…"
He said he spoke to tenpoint and they told him they had had heard about this on Facebook. (I'm not on Facebook so it wasn't me that posted anything) and they are essentially saying that the malfunction was caused by me. I disagree. I know what I did and I know for a fact that the claw was positioned correctly on the string. But, knowing and proving is two different things. Especially when you're going up against experts.
Oh well. Lesson learned I guess.
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Post by genesis273 on Oct 7, 2022 18:25:59 GMT -5
End of the day, I just look forward to getting it back. Hopefully David can get it fixed for me.
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Post by scrub-buster on Oct 7, 2022 20:26:36 GMT -5
Sounds like David is trying to make it right and 10 point is being difficult. I have always heard good things about their customer service. Maybe things have changed with them. I hope you get it sorted out before the bucks start crusing.
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Post by genesis273 on Oct 8, 2022 8:02:19 GMT -5
Sounds like David is trying to make it right and 10 point is being difficult. I have always heard good things about their customer service. Maybe things have changed with them. I hope you get it sorted out before the bucks start crusing. That would be nice. But, I do still have my Bowtech Realm SR6 I will take out. |
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Post by jajwrigh on Oct 14, 2022 19:04:12 GMT -5
That is scary! I am glad you are ok.
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Post by parrothead on Oct 18, 2022 13:29:39 GMT -5
Genesis any updates?
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Post by genesis273 on Oct 19, 2022 6:05:04 GMT -5
I have mailed it back to Dave at Wyvern Creations. I have not heard any further yet.
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Post by greghopper on Oct 19, 2022 6:50:33 GMT -5
Busy man this this time of year I say.
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Post by omegahunter on Oct 19, 2022 11:45:43 GMT -5
I heard back David. He's going to email me a FedEx label Monday but, I'll still have to pay for it. Once he gets it,..."tenpoint is going to see what they can do with me to get you set…" He said he spoke to tenpoint and they told him they had had heard about this on Facebook. (I'm not on Facebook so it wasn't me that posted anything) and they are essentially saying that the malfunction was caused by me. I disagree. I know what I did and I know for a fact that the claw was positioned correctly on the string. But, knowing and proving is two different things. Especially when you're going up against experts. Oh well. Lesson learned I guess. Then likely they do not have the correct story, but of a similar story of someone on FB with a similar issue. If they base their decision on whether to honor the warranty or not on anything except YOUR story and the physical evidence, then they should be called on the carpet for it. |
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Post by genesis273 on Oct 19, 2022 17:44:47 GMT -5
Dave has the crossbow and he said he's waiting on parts.
I'm still curious on how this will all play out. Again, I don't have Facebook and I know the friend that was here shooting bows with me didn't take or post any photos on Facebook.
As far as honoring the warranty, I would assume Dave would do his part since he did tell me to get into the acudraw.
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Post by deadeer on Oct 19, 2022 22:29:44 GMT -5
Im still waiting to hear the first good thing that has ever been associated with Fakebook.😂
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Post by genesis273 on Oct 25, 2022 19:55:38 GMT -5
I got an update from Dave this afternoon. He's waiting on a new crank and expecting it any day now. They replaced the entire acudraw and scope.
I'll still have pay the shipping (just one way, he pays for the return) but, that's it. And in accordance with the original warranty, that's my obligation anyhow.
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Post by parrothead on Oct 26, 2022 7:22:34 GMT -5
Good deal for you.
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Post by genesis273 on Nov 3, 2022 18:26:50 GMT -5
I received an email from Dave. My crossbow is on its way back.
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Post by whitetaildave24 on Nov 3, 2022 19:53:48 GMT -5
I’d say not bad timing for this time of year.
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Post by greghopper on Nov 3, 2022 20:01:29 GMT -5
Definitely be shooting it and checking zero … sooner the better.
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Post by genesis273 on Nov 5, 2022 10:37:25 GMT -5
Definitely be shooting it and checking zero … sooner the better. I will be off work Tuesday for election day. I'll hunt and vote in the morning. I'll unpackage and take my crossbow to my backyard range in the afternoon. |
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Post by genesis273 on Nov 8, 2022 17:28:34 GMT -5
I received my crossbow back in the mail today. I got it zeroed in our to 40 yards without any issues.
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Post by ukwil on Nov 8, 2022 17:33:13 GMT -5
I received my crossbow back in the mail today. I got it zeroed in our to 40 yards without any issues. Great to hear that. |
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